Return Policy

 

RETURNS AND REFUNDS

Your happiness with your Huggers is extremely important to us. If you received the wrong color or wrong product, and wish to return it, please please please do not open the packaging. We are unable to accept returns of Food Huggers products that have been opened or used unless they are defective. We're sure you can understand why opened Food Huggers products can not be resold! 

To arrange a return, please email us at hugs@FoodHuggers.com within 30 days of receipt of your Food Huggers product. Please do not send back products without contacting us and receiving confirmation  from a Food Huggers team member, we promise we will respond by email within 2 business days. Customer is responsible for paying the return shipping. 

We suggest returns be shipped by a carrier that provides signature confirmation as Food Huggers can not accept responsibility for packages lost in transit. 

Customer shipping will only be refunded when the product arrives damaged or defective.

Please allow 1–2 weeks for your refund to be processed and it appears on your credit card statement.

Food Huggers only accepts returns of products purchased from foodhuggers.com. All returns of orders placed through other retailers can only be authorized through and returned to those retailers.

Our Original Food Huggers and Avocado Huggers have a Lifetime Guarantee and customer satisfaction is incredibly important to us. If you use your Food Huggers and are not happy with the results, even beyond the 30 day return window, we will refund your product. If you are not satisfied with your Food Huggers purchase please email us and let us know. 

All other products have a two year warranty (although they are endlessly reusable when handled with care) .  

DAMAGES 

Please inspect orders within 30 days of receiving it. In the event that an order arrives and is damaged or missing please contact us at hugs@foodhuggers.com. We require that all claims of damages are accompanied by a photo and a description of the problem.

Unfortunately, we are unable to replace individual or single products to our wholesale customers. All verified claims of damaged products will result in a credit being applied to the customer's account.

If a customer requires a refund in place of a credit, they must also supply ACH banking information.

OUT OF STOCK

Although we do everything we can to be in stock, we are occasionally out of stock on items. Please sign up for our newsletter to be notified of product updates

PRODUCT CHARACTERISTICS

All of our designs are patent and/or patent pending and our images are copyright protected.

Prices are subject to change without notice.

Food Huggers reserves the right to limit quantities.  

Occasionally we find incorrect pricing on the web page. We apologize for any inconvenience this may cause. Descriptive or typographic errors are subject to correction including errors on packaging.

PAYMENTS 

We accept Visa, Mastercard, American Express, Discover, JCB, Diners,  Elo, Shop Pay, Paypal and Apple Pay. 

California state sales tax will be added to orders shipped to California addresses outside of Alameda County. Alameda County orders will reflect the State and Local sales taxes. Out of state customers are expected to comply with current laws regarding purchases over the Internet.

Illinois state sales tax will be added to order shipped to Illinois addresses outside of Cicero County.  Cicero County orders will reflect the State and Local sales taxes. Out of state customers are expected to comply with current laws regarding purchases over the Internet.

INTERNET & CO-OP SALES

Buyer shall not, without seller’s prior written authorization, sell seller’s merchandise on the internet, Amazon, through e-bay or any other internet auction site, or through a co-op or group sale.

Seller shall have the right to suspend deliveries and may terminate this and all other contracts with buyer in the event of any unauthorized sales by buyer.

Seller is under no obligation to permit buyer to sell via the Internet. However, if seller authorizes such sales, buyer may not use seller’s trademarks or images of seller’s merchandise without seller’s prior written approval and in conformance with Seller’s guidelines for their use.