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Return Policy

RETURNS 
It is very important to us that all of our customers are happy with their purchases. If you received the wrong color or wrong product, and wish to return it, please do not open the packaging. We are unable to accept returns of Food Huggers that have been opened or used. We're sure you can understand why opened Food Huggers can not be resold.

To arrange a return, please email us at hugs@FoodHuggers.com within 10 days of receipt of your Food Huggers.

REFUNDS 
We stand behind our products with a Lifetime Guarantee and customer satisfaction is incredibly important to us. If you are not satisfied with your Food Huggers purchase please email us and let us know. We will first do our best to resolve the problem with you. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 10-14 business days for the refund to process.

SHIPPING 
To return your product, you should email us at hugs@foodhuggers.com to receive a return order number and return mailing instructions.

DAMAGES 
In the event that merchandise arrives at the customers location in a state that is damaged or in any other way non-saleable, Food Huggers will ensure that our customers are taken care of. We require that all claims of damages are accompanied by a photo and a description of the problem.

Unfortunately, we are unable to replace individual or single products to our wholesale customers. All verified claims of damaged products will result in a credit being applied to the customers account.

If a customer requires a refund in place of a credit, they must also supply ACH banking information.

Privacy 

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address so that we are able to ship you the goods you have ordered. 

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hugs@foodhuggers.com.

DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT INFORMATION

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
The AdRoll website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our
platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and
personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hugs@foodhuggers.com.